Thank you for choosing Malina Holidays. This Refund Policy outlines the terms and conditions regarding refunds for villa bookings made through our website. By making a booking with us, you agree to this Refund Policy.

1. Standard Refund Policy

1.1 Cancellations by Guests

  • 30 Days or More Before Check-In: For cancellations made 30 days or more before the check-in date, you will receive a full refund of the amount paid.
  • 15-29 Days Before Check-In: Cancellations made between 15 and 29 days before check-in are eligible for a 50% refund of the booking total.
  • 14 Days or Less Before Check-In: Cancellations made within 14 days of check-in are non-refundable.

1.2 Refund Process

If you cancel your booking within the applicable refundable period, we will initiate the refund process. Refunds are typically processed within 5-10 business days, depending on your payment method.

2. Early Check-Out

If you choose to check out earlier than your scheduled departure date, no refund will be issued for the unused portion of your stay.

3. No-Shows

Failure to check in on the scheduled arrival date without prior notice is considered a no-show, and no refund will be issued. Please contact us if you anticipate a delay in your arrival to avoid cancellation.

4. Changes and Modifications by Guests

If you wish to modify your booking (e.g., change of dates or guest count), please contact us as soon as possible. Modifications are subject to availability and may incur additional charges. Refund eligibility for modified bookings will be assessed based on the original booking date and our standard cancellation policy.

5. Cancellations or Modifications by Malina Holidays

In rare cases, Malina Holidays may need to cancel or modify a booking due to unforeseen circumstances. In such cases:

  • Full Refund: You will receive a full refund of any amount paid.
  • Alternative Accommodation: Where possible, we may offer alternative accommodations. You can choose to accept the alternative accommodation or opt for a full refund.

We are not liable for any additional costs beyond the full refund of the booking amount in such cases.

6. Refunds for Extenuating Circumstances

In the event of extenuating circumstances (e.g., natural disasters, government restrictions), we may offer a partial or full refund at our discretion. Proof of extenuating circumstances may be required. For more information, please contact our support team.

7. Refunds for Additional Services

Any additional services (e.g., cleaning fees, extra amenities) that are not utilized or cancelled by you may not be eligible for a refund, depending on the service terms. Contact us to discuss specific requests.

8. Payment Method and Refund Timing

Refunds will be issued to the original payment method used at the time of booking. Depending on your payment provider, refunds may take up to 10 business days to appear in your account. Bank fees and exchange rate differences (if any) are beyond our control, and Malina Holidays is not responsible for any discrepancies.

9. Contact Us

If you have questions regarding our Refund Policy, please contact us:

  • Email: sarjina.ind@gmail.com
  • Phone: + 91-8287840116
  • Address: [Sarjina Industries opc pvt ltd, Sector 59, Gurugram, Haryana 122001]

Thank you for choosing Malina Holidays. We strive to provide a seamless and enjoyable experience, and we’re here to assist with any concerns.